Around Oct. 31, 2008, I went online and tried to get an award ticket on LAN Airlines from Buenos Aires, Argentina, to São Paulo, Brazil, using American Airlines AAdvantage miles.
AA’s policy is that if you get an award ticket or purchase a ticket on the telephone, they charge a fee of $30, and if you get it at an AA office it’s $20. There is no extra charge if the ticket is purchased online.
I was unable to secure the ticket online, so I called the local AA office at Santa Fe 881 in Buenos Aires only to be told that it wasn’t possible to do that and I would have to go to the...
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