Stockholder credit

I was surprised by the reader’s letter “Re Shore Tours, Stockholder Perk” (Sept. ’06, pg. 30) complaining about Holland America Line’s (HAL’s) customer service. While experiences are individual, I have found HAL’s customer service personnel to be unfailingly prompt and helpful.

I too own Carnival Cruise Line stock and always take advantage of the shipboard credit benefit when I sail on any of the ships owned by Carnival Corporation. Information on stock ownership must be submitted in advance of the cruise. My wife, Kathleen, and I have been on seven cruises with HAL, the last being “Mexican Riviera from San Diego” in January ’07. We enjoyed all of them.

When submitting the information by mail or fax, I request confirmation that the information was received and that the applicable shipboard credit will be given. I always receive a prompt confirmation e-mail from the appropriate HAL representative.

GENE E. KRUEGER

Salisbury, NC