Appreciated Global Alert!

For a 3-week trip to Sicily in May-June ’05, I purchased travel insurance from Global Alert! Travel Protection through M.H. Ross Travel (800/423-3632). (The claims are administered by Trip Mate; visit www.tripmate.com.)

Because my luggage was misdirected, I was required to make interim purchases.

While in Italy, I had occasion twice to call Global Alert! at no charge to me to make inquiries regarding the claim I would be making upon returning to the United States. I received prompt and courteous replies to my inquiries.

I submitted my request for insurance reimbursement on June 15. I received a check no later than July 17. In the interim, I received notice that they had received my request.

Trip Mate was attentive to every inquiry and within a reasonable period reimbursed me the maximum amount available. Good service deserves credit.

DORSEY McTAGGERT
Corte Madera, CA