TSA refund received

After returning from a trip to Chile on Nov. 21, ’04, I found that the TSA locks on my luggage had been cut instead of opened. I immediately filed the appropriate claim form with the TSA (Transportation Security Administration) reporting that two TSA-approved locks had been cut and requesting reimbursement for their value. Over a month later, having heard nothing from them, I wrote to ITN. My letter appears in the April ’05 issue, page 86.

I thought ITN readers might be interested in the outcome.

On Feb. 8 I received a form letter (dated Jan. 3) stating that they would begin processing my claim in the near future. On May 21 I received a letter (dated May 5) stating that the claim was “granted in full.”

On May 31 I received a check from the TSA for $23.99. This was the full value of the claim (i.e., the $19 cost of two locks from the TravelSmith catalog plus $4.99 for shipping and handling).

MARGARET F. OLSON
Pleasant Hill, TN